Refund Policy

1. Eligibility for a Refund

We offer refunds under certain circumstances as described in this Policy. All refund requests are evaluated on a case-by-case basis.

You may request a full refund within 30 calendar days from the moment of your subscription activation if:

• You have not accessed candidate contact information through our Platform;
• You have not successfully hired any candidate through our Platform;
• You provide documentary evidence of the absence of hiring.

Other refund conditions may be established by agreement of the parties.

2. Refund Procedure

To request a refund, you must:

• Send a written request to the email address info@techcertify.pro within the established period;
• Provide a detailed explanation for the refund request;
• Submit supporting documentation upon request.

Required documentation:

• Proof of payment (transaction ID, receipt);
• An official statement on company letterhead confirming that no hiring was carried out through the TechCertify Platform;
• Screenshots showing that access to candidate contact information was not carried out;
• Any additional documentation we may reasonably request.

We will:

• Review your request within 10 business days unless a different timeframe is additionally agreed upon by the parties;
• Verify the conditions for refund eligibility;
• Request additional information if necessary.

If the refund is approved:

• The refund will be processed within 15 business days;
• Funds will be returned to the original payment method;
• Your access to the subscription will be terminated immediately.

3. Non-Refundable Cases

A refund is not provided in the following cases:

• After 30 days from the moment of subscription activation;
• If you have successfully hired a candidate through our Platform;
• For partial periods of unused subscription time;
• For subscription renewals or automatic payments;
• If your account was suspended or terminated for violating the Terms;

For refund purposes, a successful hire means:

• A formal job offer has been made and accepted, or a civil law contract has been concluded;
• A contract has been signed between the company and the candidate;
• The candidate has started working or received compensation.

4. Technical Issues and Service Interruptions

Before requesting a refund for technical issues, you must:

• Contact our technical support team;
• Allow a reasonable time to resolve the issue;
• Cooperate with our support staff in troubleshooting.

5. Subscription Cancellation

You can cancel your subscription at any time through your account settings.

Cancellation stops future automatic renewals but does not trigger a refund for the current billing period.

After cancellation, you retain access to the Platform until the end of the paid period.

6. Currency and Processing Fees

All refunds are processed in Uzbek sums (UZS), or in another currency at our discretion.

Processing fees charged by payment providers may be non-refundable.

Exchange rate fluctuations may affect refund amounts for international payments.

7. Policy Updates

We may periodically update this Refund Policy. The current version is always available on our website or Platform.

Policy changes apply to new purchases made after the effective date of the change.